Contract Administrator

We have an exciting new opportunity to join our team as a Contract Administrator, providing outstanding Customer Service to internal stakeholder, clients and customers.

Working Hours: Full time, 40 hours per week

Salary: £21,333.31

In addition to the above we offer the following rewards and benefits:

• Holiday:We offer 22 days holiday plus Bank Holidays which will increase with your length of service
• Company Sick Pay & Life Insurance
• Flexible Rewards: We offer discounted services and discounted retail offering through our rewards platform
• Wellbeing Support: We offer an employee assistance programme, wellbeing events and much more to support you and your family
• Continued Professional Development: We will continue to support you in developing your skills to support you in your role

Key Responsibilities include:

• Operate as the first point of call for engineers, clients, and working with colleagues in the Customer Service Team to deliver outstanding customer service for our customers in their homes.
• Ensure work is scheduled and planned to ensure customer needs are met using initiative and to meet targeted KPIs and required measures.
• Record and maintain legislative documentation & completion packs.
• Ensure customers and clients are kept fully informed of ongoing repairs and processes such as further works and parts replacements.
• Escalate any resource issues that cannot be achieved satisfactorily within your responsibility.
• Work to the priorities, deadlines and performance targets set by your line manager and personally contribute to the achievement of the high-performance levels set.
• Work collaboratively with your colleagues to achieve successful outcomes
• Demonstrate a positive attitude towards the role and the team in which you work within showing commitment to the achieve of Gasway’s business plan and objectives set by your line manager.
• Any written work, phone call handling, clerical and administrative tasks related to the role.
• Any other tasks that are reasonable depending on seasonality and peaks in demand across other departments.
• Take personal responsibility for own Health, Safety and Welfare and that of colleagues in the workplace.
• Take personal responsibility for seeking value for money opportunities to get service right first time.
• Understand and use measures to enable continuous improvement.
• To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives.
• Ensure that IT Security and Data Protection Legislation is always adhered to.

Candidate Background and Experience:

• Proven administrative experience with the ability to work within processes and procedures
• Experience delivering Customer Service by phone
• Evidence of effective planning and organisational skills

Essential Skills and Qualifications:

• Educated to GCSE level or equivalent
• Excellent communication skills
• Competent IT Skills with experience of Microsoft Packages