Customer Service Advisor

We have an excellent opportunity for a Permanent Customer Services Advisor to join our Customer Contact Centre team based in our Burnet Road Office, Norwich.

You will be providing customers an efficient, responsive, service while handling general appointments and emergency requirements. You are the first point of contact for a range of customers wishing to book annual servicing appointments for their heating systems and reporting breakdowns. Responsibilities include but are not limited to:

• Our advisors are responsible for dealing with problem resolution, providing information and advice to effectively deploy engineers to households across East Anglia.
• Relying on your service delivery skills and knowledge to provide an excellent customer journey.
• Liaising with teams across the business to ensure work is completed efficiently.
• Administrative duties such as managing the enquiries inbox.
• Demonstrate methodical and flexible approach, with high accuracy and attention to detail.
• Responding to instant messages on the new house live chat system

· Working pattern:

· You will be required to work a minimum of 20 hours Monday-Friday 16:00-22:00.

· Ideal Experience Required:

· Experience in customer service delivery and working within an office environment.

· Will be able to communicate effectively with a wide range of people.

· Demonstrate competent IT skills and experience with using Microsoft Packages and systems.

***Holiday: 22 days per year (pro-rata for part time)